We have a team of dedicated, passionate agents who will be there for you whenever you need to provide your customers with professional level service. This service can be provided through SMS, phone, emails, social media, and application.
Our agents are not limited to a single language. We provide experts in various languages up to 20 different ones. We provide this service to ensure that there are personalized languages for all the customer bases.
The team of agents that we provide have various backgrounds related to IT and tech. All of them are well-versed in their fields to handle all the challenges thrown at them. We provide a concierge level of services to ensure that your customers get the very best.
We provide passionately and committed customer success managers that prioritize growth and healthy interactions with customers. They will be dedicated to you and they will make sure you get the 200% satisfaction from our services.
A fully committed and dedicated customer support team with 10+ years of experience in your field. They are specifically and carefully chosen people for your needs and requirements. Our agents are the extension of your team with experience, and expertise needed for the job.
A dedicated account manager with a minimum of 10+ years of experience. His/her only job is to make sure you succeed and our team exceed your expectations. If there are any challenges, he/she will make sure it gets fixed within 60 minutes. He/she also monitors the performance of the team constantly.
A dedicated client support team who will be available 24/7 just for our clients. They will never miss your call and always available via phone, text or email. They will be happy to help you out with anything you need. They are well-equiped to handle any type of client requests in the shortest possible time.
The first and foremost step that we do is assigning you an onboarding manager. The task of the onboarding manager is to help you in building your customized team with incredible attention to detail including all the processes such as recruiting, training, and launching.
After onboarding, the second thing we do is sourcing. Once the onboarding manager understands in detail what you require, our hiring team starts sourcing and interviewing candidates to create the ultimate team for your business needs.
Once sourcing has been done and dusted, our training team will take you further to help you train for the extended team members that we have chosen for you. Then we will get the training documentation and certification-ready.
Once the training setup is completed, we will hand over the chosen team members to you. They will be fully committed to you and your needs. Not only the members, but we will also assign a manager to the team to ensure they are supervised to perform their tasks correctly. Then the measurement of KPIs and goals start.
After production, we assign a customer success manager to you to ensure that your work keeps improving and flourishing. The manager will also help you in managing your work and team.
Finally, once you start seeing improvements and see your business growing, the next thing to do is take it a notch up. Start increasing your team size and get your production levels high!
Our advanced information protocals comply with various international security standards
With 10+ years of success and experience in the BPO industry, Trinitar is a well known name in the industry
We not only have a client retention rate of 98.7% which is highest in the industry, we also have 97.9% clients' repetition rate.
Create and expand your own team of software professionals without any additional operational overhead.
Our team of diverse background expertise in 30+ languages representing 25+ nationalities. and 35+ cultures.
With our global strategic partnership, we can easily scale up to any level in a short time period with the help of our advanced protocals.
We have a 97.9% clients' repetition rate. In other words. 97.9% of our clients keep choosing Trinitar for their business needs.
We are open 24/7 so is our support team. No matter what time you or your customers call us, we will pick up the call within 3 rings.
"Triniter team was a pleasure to work with! they were extremely communicative throughout the study, on time with delivery of all milestones and provided us with invaluable insights. We would definitely hire and work with Triniter again! Thanks Triniter!"
Mike McKimCEO, LukTech“Excellent communication, very quick learner, and has the skills and flexibility to suit a variety of roles. Every task we've set for Triniter team have been completed to a high standard and ahead of schedule. We've hired many people in the past, and Triniter is definitely the cream of the crop. We're only ending this contract now so we can hire Triniter team again on a new contract."
Pavan PatelFounder, TheUKApps“Triniter team members are great workers. Triniter's timely and will get what you need done. Great personality and have already hired Triniter for another project. They provided excellent customer service to our customers. Triniter's team is hard working, dependable, and professional. They were patient with the customers and they were a fast learner. I'll have no doubts in working with Triniter again if there's another opportunity."
Larry FelixCOO, EarlyBird Engineering“Triniter did an excellent job providing support to our Clients. Triniter had to work most of the time with complete autonomy, as during Triniter's team shift no other agents from our side would be available and they would have no immediate support from our team levels. Even with those difficulties Triniter's team performance was very good, delivering all the work requested with the quality required when dealing with our end users."
Jasmin WebbCoach, Jasmin Fitness“Triniter team lead Mario was a delight to work with. Triniter understood our company's goals and direction very quickly and once Triniter's team grasped they needed very little supervision. Triniter's team lead Mario kept an upbeat attitude and always delivered when we needed that extra push. I would hire Mario again and again. I hope I have the chance to in the future. He's super responsive and an excellent communicator."
Karthick PitchaiFounder, Runway Designer Wear"Triniter was definitely one of my most helpful agents. They were always available for flexible shifts and willing to help troubleshoot IT-related issues for our in-house team. They were easy to work with and go out of their way to find areas of improvement on their own; very receptive to feedback. Great attitude towards work. They are very knowledgeable and helpful, I wouldn't hesitate to recommend them to anyone seeking tech assistance."
Sean BilligCEO, WPTech"Triniter's project manager Vasanth did a great job for us and was able to train, learn, and get up to speed on a very complex technical and subject matter. He was able to improve his skills in terminal, docker, cloud servers in addition to learning complex concepts in crypto markets, algorithmic trading. Thanks for all of your help!"
Weng LuCOO, GB Engineering"Kelley was great at creating self-service help articles for common questions and providing prompt support to clients' questions. Originally created to expand the time available to Triniter's team, the contract was only ended in order to consolidate contracts. We continue to have Ann provide technical support to our SaaS clients."
Francisco CalronConsultant, Calron Marketing