About Us
behind the scenes at Triniter
Who We Are
Triniter is a business process outsourcing (BPO) company. We help growing businesses build dedicated teams for customer support, back office operations, and automation & AI, without the cost and complexity of hiring in-house.
For more than 10 years we have recruited, trained and managed specialist teams for over 1100 clients, and 98.7% of them stay with us.
What We Do
We build your team around your business. Every Triniter team works as an extension of yours, follows your processes and is measured on the KPIs that matter to you: CSAT, response times and time taken to close tickets.
Our agents support your customers by phone, video call, live chat, email, SMS, messaging, in-app and social media, in 30+ languages, 24/7. All for one flat price of $1999 per person per month, with no hidden fees.
We Put People First
Every team member is sourced through internal headhunting and interviewed against your requirements, then trained with your documentation until they are certification-ready, before they speak to a single customer.
We Take It Step-By-Step
Onboarding, internal headhunting, training, production, continuous improvement and growth. A proven six-step process takes you from the first call to a fully scaled team.
We Protect Your Data
Our information protocols comply with international security standards, so your business and customer data stay safe with us.
We Keep It Simple
One flat price, one dedicated account manager and one goal: your success. If a challenge comes up, your account manager makes sure it gets fixed within 60 minutes.
Your Dream. Our Mission.
We Believe In Hard Work And Dedication
Great talent exists all over the world. Our multilingual teams across the USA, India and the Philippines represent 25+ nationalities and 35+ cultures, and they bring that experience to every customer conversation.
It works: more than 85% of our clients have stayed with us for over five years, and more than 500 companies expanded their customer support with Triniter in 2020 alone.
meet our amazing team
The Faces Behind our Success
We Couldn’t Do It Without Them
Mario Suntar
CEO
Ravichandran K
CFO
Roshan Immanuel
Director - Business Development
Jithin TV
Customer Support Specialist
Marlowe Christopher
Customer Support Specialist
Sujata Bhandari
Sales Manager
Ben Sairel Belena
Strategy Dreamer
Stephen Jayakumar
Manager - Operations
Kirby Martinez
Account Manager
Meet Our Clients
we work for them
More than 1100 clients and partners, from growing startups to global brands, trust Triniter with their customers. We love them as much as they love us.
Do you want to grow your business?
we can do it together
