# Pricing > pricing 10+ years of experience | 98.9% clients retention rate | 1100+ clients served We have a flat pricing of $1999/person/month. No hidden fees. - URL: https://triniter.com/pricing/ # Pricing ### 10+ years of experience | 98.9% clients retention rate | 1100+ clients served --- ## We have a flat pricing of $1999/person/month. No hidden fees. ### Customer support team **CUSTOMER SUPPORT TEAM** - **Working Hours:** Full time (40+ hours per week per person) - **Support Types:** Phone Call, Chat, Email, Social Media Chat, SMS - **Experience:** 10+ Years Experience in Your Field - **KPIS Measured:** CSAT, Response Times, Time Taken To Close Tickets - **Education:** Master/Bachelor Degree and Above - **Committment Levels:** 2 Months Trial To Start, 6 Months and Year After ### Multilingual support team **MULTILINGUAL SUPPORT TEAM** - **Working Hours:** Full time (40+ hours per week per person) - **Technical Levels:** T1, T2, and T3 - **Support Types:** Phone Call, Chat, Email, Social Media Chat, SMS - **Experience:** 10+ Years Experience in Your Field - **KPIS Measured:** CSAT, Response Times, Time Taken To Close Tickets - **Education:** Master/Bachelor Degree and Above - **Committment Levels:** 2 Months Trial To Start, 6 Months and Year After ### Technical support team **TECHNICAL SUPPORT TEAM** - **Working Hours:** Full time (40+ hours per week per person) - **Technical Levels:** T1, T2, and T3 - **Support Types:** Phone Call, Chat, Email, Social Media Chat, SMS - **Experience:** 10+ Years Experience in Your Field - **KPIS Measured:** CSAT, Response Times, Time Taken To Close Tickets - **Education:** Master/Bachelor Degree and Above - **Committment Levels:** 2 Months Trial To Start, 6 Months and Year After ### Back office team **BACK OFFICE TEAM** - **Working Hours:** Full time (40+ hours per week per person) - **Support Types:** Account Setup, Content Moderation, Data Entry, Data Mapping, and Order Processing - **KPIS Measured:** NPS, Completion Percentages, Timelines, and Churn - **Experience:** 10+ Years Experience in Your Field - **Education:** Master/Bachelor Degree and Above - **Committment Levels:** 2 Months Trial To Start, 6 Months and Year After ### Customer success team **CUSTOMER SUCCESS TEAM** - **Working Hours:** Full time (40+ hours per week per person) - **Support Types:** CSM, Account Management, CSM, and Onbaording Management - **Experience:** 10+ Years Experience in Your Field - **KPIS Measured:** NPS, Churn, CSAT, Trial Conversion, and Upsell Percentages - **Education:** Master/Bachelor Degree and Above - **Committment Levels:** 2 Months Trial To Start, 6 Months and Year After **Request a consultation:** https://triniter.com/contact-us/ --- #### Changing dreams into reality ## 500+ companies expanded thier customer support in 2020 --- [Video: Triniter BPO services](https://triniter.com/wp-content/uploads/2020/08/BPO-services.mp4) --- ### A Small Sampling Of Our Awards ## Our Acheivements so far Logos: bpo companies, bpo industries, bpo providers, bpo services, business process outsourcing companies, bpo companies list --- ### Our work inspires smiles ## Our Clients' short Success stories - [Client success story video 1](https://www.youtube.com/watch?v=8qkyZnjQtJw&feature=youtu.be) - [Client success story video 2](https://youtu.be/pY4skjj6nhg) - [Client success story video 3](https://youtu.be/zbB0lPfaAXk) - [Client success story video 4](https://www.youtube.com/watch?v=UA9L2tTqaiQ&feature=youtu.be) - [Client success story video 5](https://www.youtube.com/watch?v=Q79D9SAMsrU) --- ### We speak 30+ languages and we offer multichannel solutions for your customer special needs ## What you get ### Dedicated back office team A fully committed and dedicated back office team with 10+ years of experience in your field. They are specifically and carefully chosen people for your needs and requirements. Our agents are the extension of your team with experience, and expertise needed for the job. ### Dedicated account manager A dedicated account manager with a minimum of 10+ years of experience. His/her only job is to make sure you succeed and our team exceed your expectations. If there are any challenges, he/she will make sure it gets fixed within 60 minutes. He/she also monitors the performance of the team constantly. ### 24/7 Dedicated Client/partner support A dedicated client support team who will be available 24/7 just for our clients. They will never miss your call and always available via phone, text or email. They will be happy to help you out with anything you need. They are well-equiped to handle any type of client requests in the shortest possible time. --- ### We work in six simple steps ## How it works? ### Step 1. onboarding The first and foremost step that we do is assigning you an onboarding manager. The task of the onboarding manager is to help you in building your customized team with incredible attention to detail including all the processes such as recruiting, training, and launching. ### Step 2. Internal headhunting After onboarding, the second thing we do is sourcing. Once the onboarding manager understands in detail what you require, our hiring team starts sourcing and interviewing candidates to create the ultimate team for your business needs. ### Step 3. training Once sourcing has been done and dusted, our training team will take you further to help you train for the extended team members that we have chosen for you. Then we will get the training documentation and certification-ready. ### Step 4. Production Once the training setup is completed, we will hand over the chosen team members to you. They will be fully committed to you and your needs. Not only the members, but we will also assign a manager to the team to ensure they are supervised to perform their tasks correctly. Then the measurement of KPIs and goals start. ### Step 5. continuous improvement After production, we assign a customer success manager to you to ensure that your work keeps improving and flourishing. The manager will also help you in managing your work and team. ### Step 6. growth Finally, once you start seeing improvements and see your business growing, the next thing to do is take it a notch up. Start increasing your team size and get your production levels high! --- ### We are everywhere ## Types of support - Phone/voice - Video call - Onine chat - Email - Sms - Messaging - In-app - Social media --- ### Here are just eight of many reasons why people choose us ## Why triniter? ### Encrypted data security Our advanced information protocals comply with various international security standards ### 10+ years of experience With 10+ years of success and experience in the BPO industry, Trinitar is a well known name in the industry ### 98.7% client retention rate We not only have a client retention rate of 98.7% which is highest in the industry, we also have 97.9% clients' repetition rate. ### Strategic locations around the globe Create and expand your own team of software professionals without any additional operational overhead. ### Multilingual expertise Our team of diverse background expertise in 30+ languages representing 25+ nationalities. and 35+ cultures. ### Scalable process With our global strategic partnership, we can easily scale up to any level in a short time period with the help of our advanced protocals. ### 98.7% client repetition rate We have a 97.9% clients' repetition rate. In other words. 97.9% of our clients keep choosing Trinitar for their business needs. ### 24/7 support We are open 24/7 so is our support team. No matter what time you or your customers call us, we will pick up the call within 3 rings. --- ### They believe in us ## 1100+ clients & Partners More than 85% of our clients have been using our services for a long-term sticking with us for over 5+ years. We are like a family. We love them as much as they love us. Logos: MS.jpg, Nike.jpg, FL.jpg, 4.png, ET.jpg, 8.png, IBM.jpg, 14.png, Paypal.jpg, 16.png, CH.jpg, 13.png, 3.png, Loreal.jpg --- ### We Love Our Clients and They love us ## See our 300+ reviews on an independent website > "Triniter team was a pleasure to work with! they were extremely communicative throughout the study, on time with delivery of all milestones and provided us with invaluable insights. We would definitely hire and work with Triniter again! Thanks Triniter!" > > — **Mike McKim**, CEO, LukTech > “Excellent communication, very quick learner, and has the skills and flexibility to suit a variety of roles. Every task we've set for Triniter team have been completed to a high standard and ahead of schedule. We've hired many people in the past, and Triniter is definitely the cream of the crop. We're only ending this contract now so we can hire Triniter team again on a new contract." > > — **Pavan Patel**, Founder, TheUKApps > “Triniter team members are great workers. Triniter's timely and will get what you need done. Great personality and have already hired Triniter for another project. They provided excellent customer service to our customers. Triniter's team is hard working, dependable, and professional. They were patient with the customers and they were a fast learner. I'll have no doubts in working with Triniter again if there's another opportunity." > > — **Larry Felix**, COO, EarlyBird Engineering > “Triniter did an excellent job providing support to our Clients. Triniter had to work most of the time with complete autonomy, as during Triniter's team shift no other agents from our side would be available and they would have no immediate support from our team levels. Even with those difficulties Triniter's team performance was very good, delivering all the work requested with the quality required when dealing with our end users." > > — **Jasmin Webb**, Coach, Jasmin Fitness > “Triniter team lead Mario was a delight to work with. Triniter understood our company's goals and direction very quickly and once Triniter's team grasped they needed very little supervision. Triniter's team lead Mario kept an upbeat attitude and always delivered when we needed that extra push. I would hire Mario again and again. I hope I have the chance to in the future. He's super responsive and an excellent communicator." > > — **Karthick Pitchai**, Founder, Runway Designer Wear > "Triniter was definitely one of my most helpful agents. They were always available for flexible shifts and willing to help troubleshoot IT-related issues for our in-house team. They were easy to work with and go out of their way to find areas of improvement on their own; very receptive to feedback. Great attitude towards work. They are very knowledgeable and helpful, I wouldn't hesitate to recommend them to anyone seeking tech assistance." > > — **Sean Billig**, CEO, WPTech > "Triniter's project manager Vasanth did a great job for us and was able to train, learn, and get up to speed on a very complex technical and subject matter. He was able to improve his skills in terminal, docker, cloud servers in addition to learning complex concepts in crypto markets, algorithmic trading. Thanks for all of your help!" > > — **Weng Lu**, COO, GB Engineering > "Kelley was great at creating self-service help articles for common questions and providing prompt support to clients' questions. Originally created to expand the time available to Triniter's team, the contract was only ended in order to consolidate contracts. We continue to have Ann provide technical support to our SaaS clients." > > — **Francisco Calron**, Consultant, Calron Marketing --- #### Want To Boost Your Business Today? ## Drop us a line and keep in touch **[Request a consultation](https://triniter.com/free-consultation/)** ## Contact Triniter - VA SERVICES PRO LLC 16192 Coastal Highway Lewes, DE 19958 USA - +1 786 600 1276 - support@triniter.com - Free consultation: https://triniter.com/free-consultation/ - Contact page: https://triniter.com/contact-us/