# About Us

> Triniter is a BPO company that builds dedicated customer support, back office and automation & AI teams. 10+ years, 1100+ clients, 98.7% client retention.

- URL: https://triniter.com/about-us/

# About Us

### Behind the scenes at Triniter

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## Who We Are

Triniter is a business process outsourcing (BPO) company. We help growing businesses build dedicated teams for customer support, back office operations, and automation & AI, without the cost and complexity of hiring in-house.

For more than 10 years we have recruited, trained and managed specialist teams for over 1100 clients, and 98.7% of them stay with us.

**[Meet the team](https://triniter.com/team/)**

## What We Do

We build your team around your business. Every Triniter team works as an extension of yours, follows your processes and is measured on the KPIs that matter to you: CSAT, response times and time taken to close tickets.

Our agents support your customers by phone, video call, live chat, email, SMS, messaging, in-app and social media, in 30+ languages, 24/7. All for one flat price of $1999 per person per month, with no hidden fees.

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#### We Put People First

Every team member is sourced through internal headhunting and interviewed against your requirements, then trained with your documentation until they are certification-ready, before they speak to a single customer.

#### We Take It Step-By-Step

Onboarding, internal headhunting, training, production, continuous improvement and growth. A proven six-step process takes you from the first call to a fully scaled team.

#### We Protect Your Data

Our information protocols comply with international security standards, so your business and customer data stay safe with us.

#### We Keep It Simple

One flat price, one dedicated account manager and one goal: your success. If a challenge comes up, your account manager makes sure it gets fixed within 60 minutes.

### Your Dream. Our Mission.

## We Believe In Hard Work And Dedication

Great talent exists all over the world. Our multilingual teams across the USA, India and the Philippines represent 25+ nationalities and 35+ cultures, and they bring that experience to every customer conversation.

It works: more than 85% of our clients have stayed with us for over five years, and more than 500 companies expanded their customer support with Triniter in 2020 alone.

**[Our services](https://triniter.com/customer-support/)**

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### Meet our amazing team

## The Faces Behind our Success

We Couldn’t Do It Without Them

- **Mario Suntar** — CEO

- **Ravichandran K** — CFO

- **Roshan Immanuel** — Director - Business Development

- **Jithin TV** — Customer Support Specialist

- **Marlowe Christopher** — Customer Support Specialist

- **Sujata Bhandari** — Sales Manager

- **Ben Sairel Belena** — Strategy Dreamer

- **Stephen Jayakumar** — Manager - Operations

- **Kirby Martinez** — Account Manager

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### Meet Our Clients

## We work for them

More than 1100 clients and partners, from growing startups to global brands, trust Triniter with their customers. We love them as much as they love us.

Logos: MS.jpg, Nike.jpg, FL.jpg, 4.png, ET.jpg, 8.png, IBM.jpg, 14.png, Paypal.jpg, 16.png, CH.jpg, 13.png, 3.png, Loreal.jpg

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#### Do you want to grow your business?

## We can do it together

**Contact Us:** https://triniter.com/contact-us/

![world class customer service](https://triniter.com/wp-content/uploads/2020/05/CTA-About-new.png)

## Contact Triniter

- VA SERVICES PRO LLC 16192 Coastal Highway Lewes, DE 19958 USA
- +1 786 600 1276
- support@triniter.com
- Free consultation: https://triniter.com/free-consultation/
- Contact page: https://triniter.com/contact-us/